As the idea of delivery became widespread in the restaurant arena with powerful third-party options like UberEat and Grubhub, restaurant owners all across the world are coerced into thinking about making delivery a part of their delivery driver app since it relates to their concept. It comes off as no surprise that the consumer of today loves convenience and has a lot of options to choose from. To compete in this competitive market, an app has to stand out to become the best delivery app loved by everyone.
As a restaurant, it has become imperative to add delivery options to your business to stay ahead of competitors. But delivery comes with its own sets of complexities. To make processes easier for you to carry out, we have prepared a 5-point checklist to contemplate before getting into the food delivery business.
- Third-party delivery services
The app store is now full of different third-party delivery services. To choose a delivery partner for your restaurant amongst those is an important task. Restaurant operators can choose by downloading different delivery driver apps to gauge which one has the best service and more traffic. Restaurants can also gauge which services are the most popular in their area.
- Delivery kiosks
If you do not want delivery chaos in your restaurant space, opt for a universal API that will allow all the delivery services to communicate via a single platform. If this is not a choice for you, it is imperative to find the necessary space for each delivery service before offering delivery to your customers.
- Additional staff
Adding something new to your restaurant may cost you a little more than you thought. You may have to hire additional staff to input orders from a delivery kiosk into the POS system. In times of peak hours, you must have enough staff to ensure that the influx of orders is met efficiently. As a restaurant owner, you must do your homework and forecast sales that may come your way from third-party delivery apps and devise workable strategies to meet all the needs.
- POS system
To keep the POS system in the best working order, it is important for restaurants to opt for universal APIs so that multiple delivery options are accommodated in an efficient manner. Since the POS manages the core of a restaurant, ensure that the POS is capable to handle multiple order pressure and doesn’t lag in service.
This marks as the most important point to consider. You have to weight the pros and cons and then decide if the investment is worth it. Keep the ROI in view by considering in-house driver cost versus the cost associated with third-party delivery services. The key is to decide the best option for your restaurant’s betterment.
Asking the right questions and taking a proactive approach in devising strategies to cope potential issues can help a restaurant ace their delivery game and avoid making grave mistakes that could lead them to demise.